At Dapper Style Shop, we take as much care in ensuring your satisfaction as we do in crafting our fine garments. Should any item not meet your expectations, we offer a refined returns and exchanges process designed with the gentleman’s convenience in mind.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • In their original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Note on Non-Returnable Items: For hygiene reasons, we cannot accept returns on boxer shorts and nightwear unless they arrive defective or incorrect. All other items from our collection are eligible for return.

The Return Process

Follow these steps to initiate your return or exchange:

  1. Submit your request: Email us at [email protected] with your return/exchange request using the template provided below.
  2. Wait for authorization: Our customer service team will respond within 2 business days with return instructions.
  3. Package your items: Securely pack the items in their original packaging.
  4. Ship your return: Send the package to our address at 4172 Prudence Street, HARRIS, US 49845 using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same process as returns, clearly indicating in your email that you wish to exchange the item
  • Specify the replacement item (style, size, and color)
  • If the exchange item is of higher value, you will be invoiced for the difference
  • If the exchange item is of lower value, we will refund the difference

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dapper Style Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned: – Item Name: – Size: – Color: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Item Name: – Size: – Color: – Quantity: Order Date: [MM/DD/YYYY] Name: [Your Full Name] Email: [Your Email Address] Shipping Address: [Your Address] Please let me know the next steps at your earliest convenience. Best regards, [Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international clientele (excluding Asia and certain remote areas), please note:

  • You are responsible for any customs duties or taxes on returned items
  • We recommend declaring the package as “Returned Goods” to potentially avoid additional charges
  • International refunds may take 10-15 business days to process

Should you have any questions about our returns policy, our customer service team stands ready to assist you with the same attention to detail we apply to our tailoring. Contact us at [email protected].