At Dapper Style Shop, we believe in providing the same level of care in our customer service as we do in curating our timeless collections. Below you’ll find answers to common questions about our products, services, and policies.

Product Questions

What types of products does Dapper Style Shop offer?
We specialize in timeless menswear for the discerning gentleman. Our collection includes:
– Tailored pieces: Business Suits, Blazers, Formal Trousers
– Shirts: Casual Shirts, Classic Fit Shirts
– Accessories: Belts, Bow Ties, Cravats, Cufflinks, Grenadine Ties
– Outerwear: Coats, Knitwear
– And other essentials: Boxer Shorts, Braces, Gloves, Handkerchiefs, Hats, Nightwear
How do I know which size to order?
Each product page includes detailed sizing information. For tailored items like suits and blazers, we recommend consulting our sizing guide or contacting our customer service at [email protected] for personalized advice – just as you would consult with your tailor.
Are your products suitable for all seasons?
Our collection features pieces designed for year-round wear, with particular attention to transitional items that layer beautifully. Our knitwear and coats provide warmth in cooler months, while our classic shirts are designed for comfort in warmer weather.

Shipping & Delivery

Where do you ship?
We proudly serve gentlemen worldwide, with the exception of certain remote areas and parts of Asia. During checkout, our system will automatically confirm whether we can deliver to your location.
What are my shipping options?
We offer two refined delivery services:

Standard Shipping (Recommended):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Cost: $12.95 USD
– Ideal for time-sensitive orders with tracking visibility

Complimentary Shipping:
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Cost: Free for orders over $50 USD
– Perfect for those building their wardrobe gradually
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays), ensuring each item is carefully inspected and packaged with the same attention to detail we apply to our garments.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Should any item not meet your exacting standards (though we’re confident it will), simply contact our customer service to initiate a return. Every return is personally reviewed to maintain our high standards.
How do I return an item?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through our straightforward return process. Items must be in original condition with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your protection.

Payments

What payment methods do you accept?
We accept all major payment methods to ensure a seamless checkout experience:
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. Your financial details are processed securely and are never stored on our servers.
Do you offer gift cards or certificates?
Currently, we do not offer gift cards, but we’re considering this elegant solution for future gifting needs. In the meantime, our customer service team can assist with special gift arrangements.

Account & Customer Service

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a more personalized shopping experience – much like having a standing appointment with your tailor.
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. For styling advice or product questions, don’t hesitate to reach out – we’re as passionate about helping you look your best as we are about our products.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. While we may not respond immediately outside these hours, we’ll address your inquiry at the earliest opportunity.

Have a question we haven’t answered here? Our customer service team would be delighted to assist you. Contact us at [email protected] for personalized attention worthy of a Dapper Style gentleman.